Cancellation and Returns Policy

1. Cancelling before payment

• You may cancel at any time before payment, at no cost and for any reason. Simply reply to our email, or let the quotation expire — nothing is charged and no account is needed.
• Asking for a quotation is not an order and never commits you to buy.

2. After payment

Once we have received your payment the order cannot be cancelled and we cannot accept a return because you changed your mind, found the item cheaper elsewhere, or because the market price has since moved.

The reason is how this shop works: each quotation is priced from that day's Japanese market rate and the goods are set aside for you the moment the quotation is sent. Returned sealed product cannot be sold again at the price we paid.

This paragraph is our stated return policy under the Japanese Act on Specified Commercial Transactions. Please read it before accepting a quotation.

3. When we do accept a return

We will replace the item or refund you in full, at your choice, if:

• what arrived is not what was on your quotation;
• the item arrived damaged in transit;
• part of the order is missing from the parcel; or
• the parcel is lost by the carrier.

We pay the return shipping in these cases. Nothing here affects rights you have under the law of your own country.

4. How to tell us

• Email us within 7 days of delivery, quoting your quotation number.
• Please attach photographs of the outer carton, the packing inside and the item itself, taken before anything is discarded. Carriers require these for a damage claim and we cannot pursue one without them.
• Please keep the item and its packaging until we have agreed what happens next.
• We will reply within 2 business days.

5. What is not a defect

• The cards inside a sealed product. Contents are decided by the manufacturer and we never open sealed product, so we cannot guarantee which cards are inside or what they are worth.
• The absence of shrink wrap on an item listed as being without shrink wrap.
• Minor shelf wear to an outer box — small dents, scuffs or corner wear from storage and transport.
• A parcel delayed or held by customs in your country, or duties and taxes you were charged on import.
• A parcel undelivered because the address given to us was wrong or incomplete.

6. How refunds are made

• Refunds go back by the same method you paid, to the same card or account.
• We refund the yen amount you were charged. Because your card issuer or bank converts on the day, the sum arriving in your own currency may be slightly more or less than you originally paid. That difference is set by your issuer and is not something we can adjust.
• We issue refunds within 5 business days of agreeing them. How long they take to appear depends on your card issuer or bank.

7. If we cancel

If we cannot supply an item you have paid for — for example it was damaged in our warehouse — we will tell you and refund that item in full, or the whole order if you prefer. We do not charge you anything in that case.

8. Contact

(not set) · 13:00-24:00 JST (Asia/Tokyo)